Zoom, the popular videoconferencing company, has addressed concerns about its policy regarding the use of customer calls to train AI. In a recent update to its terms of service, there was some ambiguity that led to real-world uproar. However, Zoom’s Chief Product Officer, Smita Hashim, clarified in a blog post that customer consent is required before using audio, video, or chat content for training their models. Hashim emphasized that Zoom customers own their data, including meeting recordings and invitations. The term “service generated data” refers to telemetry and diagnostic data, not the actual content of customers’ calls.
In response to the feedback, Zoom has updated both the terms of service and Hashim’s blog post. Both now include a bolded statement assuring users that Zoom does not use any customer content, such as audio, video, chat, screen sharing, attachments, or other communications, to train their AI models or any third-party models.
This clarification should alleviate any concerns users may have had about the use of their data. Zoom remains committed to protecting user privacy and ensuring that customer content is not used without explicit consent.
